Admission Process

Welcome to ACE Heart Institute. We are pleased that you and your loved ones have trusted us to provide medical care.

 

At ACE, we are committed to providing you with quality care. Our primary interest is your complete satisfaction with every aspect of your care. If you have any questions or concerns during your stay, please do not hesitate to speak to your medical team, Patient Welfare Officer or Manager Operations. We would be pleased to address your concerns.

 

After your discharge, you will receive a Feedback Form to evaluate your hospital experience. Your opinion is very important to us. We encourage you to fill out the Feedback Form and help us use this information to make improvements in our service. Our goal is to provide you with high-quality and compassionate care and to make your stay a comfortable one.

 

Admission & Discharge

All hospital services require that you be registered. Normally, you register at the hospital upon admission. If you are admitted to the hospital under urgent conditions, a staff member will meet with the family member to take the relevant information.

 

As you prepare to leave, our team will ensure that your transition is as smooth as possible & that all of your queries about continuing care are answered.